Monthly Support
Yes, we offer monthly support.
We offer a few Support options to match your needs.
Support Offerings
We have listed all our Support and Maintenance options below.
What is website support?
Website support is the simple act of regularly checking your website for problems. To make sure the site is running smoothly, all plugins and back-end services are kept up to date and relevant.
This should be done regularly to ensure you’re always on the latest versions of the applications, plugins and services. This prevents down time and those awkward ‘website not found’ errors.
But, why is tier 1 a requirement?
Tier 1 is the basic support we offer all our website clients to ensure their website is always up and running smoothly. It’s vital to regularly update the back-end programmes of your site
Just like cars, websites require maintenance to operate properly.
Properly maintaining your site helps to ensure site security, increase the number of new visitors, boost returning traffic, and more.
To ensure your website is running smoothly a support package is required for all websites.
Select your ideal package below. There are 2 easy ways to pay: PayFast Subscription or monthly EFT.
TIER 1
Required basic monthly support- Keep the WordPress Plugin & themes up to date
- Keep the back-end systems* up to date
- Annual website back-up
- Monthly Google Analytics Report
- Inclusive Website Editing
TIER 2
Upgraded support for your website- Keep the WordPress Plugin & themes up to date
- Keep the back-end systems* up to date
- Monthly Google Analytics Report
- Quarterly website back-up
- Inclusive Website Editing
TIER 3
Ultimate support and editing- Keep the WordPress Plugin & themes up to date
- Keep the back-end systems* up to date
- Monthly Google Analytics Report
- Monthly website back-up
- 40 mins of editing** your website pm
*We can only keep the server back-end up to date if Udezine Hosting is hosting your website. We can’t make any guarantees for the ISP you’re using.
** these are considered basic changes. Editing information on a page or product, updating an image or changing colours. New pages will be charged separately.
This is what our customers say
We have added a handful of reviews we've received from our customers.
If you would like to be featured here, email your review to sandy@udezine.co.za
I have been working with Sandy from Udezine, I have to say I am happy to work with her. She immediately responds to any queries, she gives honest answers to questions and she's very professional with her approach to clients. Udezine has been reliable since we worked with them from November 2021.
No one likes to change hosting companies as we all hate to lose emails and have downtime on our websites etc. Well, we entrusted Sandy from Udezine to do this for us at one of our busiest times of the year. What were we thinking?
Thankfully, what a bliss the transition was! Sandy was super helpful in backing up all our emails and then transferring late at night, so we didn’t have any interruptions.
Not only that, Udezine’s prices are highly competitive, and they include a personalized service like no other. I can’t tell you how easy it is to just a pop an email and ask for a reminder on a password, or to get a new one created and there it is, done within minutes. Simple. Just how we like it.
Thank you Udezine. Now you know why we entrust Udezine with all our work. From design to printing, to hosting, you name it.
Satisfaction Guaranteed
Support
If you need support send us an email or WhatsApp and we will resolve your issue prompltly.
First 30 days free!
Yes, after we have registered your domain the first month is on us!
30 Days of Free Hosting
Yes, that's right! We don't bill you immediately!
We've noticed with some of the other hosting companies that bill you regardless of whether you joined on the 20th or the 2nd of the month, will bill you at the end of the month again!
That's where we're different.
Our billing is at the 1st (first) of each month, so in order to get you to the 'next' first, we offer that in-between period for free! This helps our accounts department to set up the subscriptions for you.
If you have any questions or want to learn more about us, give us a call, drop an email or text us via WhatsApp.